Frequently Asked Questions
Customer service management.
What materials are inkThread products made from?
A: All our products are made from premium cotton fabric that is soft, breathable, and long-lasting. Each design is printed directly onto the garment using print-on-demand technology, ensuring vibrant, crack-resistant prints that hold up wash after wash.
How long does it take to receive my order?
A: Orders are processed and printed within 3–5 business days. After that, estimated shipping times are 5–10 business days (United States) or 10–20 business days (international). You will receive a confirmation email with a tracking number once your order has shipped.
Can I return or exchange my order?
A: We accept returns within 30 days of delivery if the item is damaged, defective, or incorrect. Since all products are custom printed to order, we are unable to accept returns due to incorrect size selection. Please review our size guide carefully before placing your order.
How do I find the right size?
A: Each product page includes a detailed size guide. We recommend measuring yourself and comparing your measurements to the size chart before ordering. If you need further assistance, feel free to reach out to us at support@inkthread.store.
How can I contact customer support?
A: You can reach the inkThread support team by emailing support@inkthread.store. We respond within 1–2 business days and are always happy to help!